Pacific Regency Hotel Suites

Staff who pick up phone was unfriendly and not professional, staff training should be improve as that is basically very bad first impression. I had miscommunication and end up booking wrong room type and had to go tru the trouble of calling and amend the booking just because wrong information was given by the receptionist. It was made up by the manager who offered to upgrade our room which i really appreciate, room r very comfortable with huge bed which i think really worth the money, i will definitely come back to stay if the service improve. I like to suggest the hotel to have kids friendly activities like all the resort as it will attract alot of family too come for staycation. Location are superb as kl tower just few steps away. Hope the hotel management can improve all the services so that we can come again for short stay

Spacious room, bath and kitchen. location is tucked in a quiet hill but very much in the centre. Very comfortable and hidden gem. KLCC is just few blocks away. Many restaurants nearby within walking distance.

Our flight arrived quite early in the day so we got there well before check-in time. However, the receptionist said our room was ready so allowed us in early. For which we were very grateful! It was great to have a shower, freshen up then go out and start our KL experience.

The room was very big. The bathroom also very nice and came with bathtub, nice room also have a desk and small table. The buffet breakfast was very delicious and nice.